Frequently Asked Questions

Everything you need to know about shopping with BIN ILYAS

What are your shipping times and costs?

We offer standard shipping across all regions. Delivery typically takes 3-5 business days for domestic orders and 7-12 business days for international shipments. Shipping costs are calculated at checkout based on your location and order weight.

How can I track my order?

Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our courier partner's website to monitor your delivery in real-time.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of delivery, provided the items are unused, in their original packaging, and have all tags attached. Please contact our support team to initiate a return request.

What payment methods do you accept?

BIN ILYAS accepts all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (COD) for eligible domestic locations.

Are the colors of the products accurate on the website?

We strive to display our products as accurately as possible. However, due to variations in monitor settings and professional studio lighting, slight color differences may occur between the screen image and the actual product.

Do you offer international shipping?

Yes, we ship our products worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.